Website and app design customers share worries about
the mob on social media, and just as a few “customers” act
out, expect a few impolite people to appear on business
social media platforms from time to time.
To be clear as Pegasus Ventures manages social media
platforms, we seldom encounter truly bad actors. Most customers
one sees through the day smile and appreciate your business,
the same applies to social media. Planning social media
around the occasional bad actor leads to an unwarranted
defensive posture and weak leadership of the platform actually
Cranks get little traction in a positive and fun social
A client restaurant with over 2,000 Facebook followers
outside New Orleans received a comment saying the person
avoided a visit to the New Orleans area as a mark of protest
of the local politics.
Pegasus Ventures responded for the customer by thanking
the customer for the comment while letting the customer
know the restaurant actually is not in New Orleans adding,
“we try to avoid politics on our Facebook page” then sharing
in a private message we'd removed the political comment.
The prompt response prevented others from adding to the
At the same restaurant, as of this writing, 440 Facebook
reviews have awarded two hundred ninety four 5 star ratings
and seventy six 4 star ratings with an overall rating of
A customer reviewed the restaurant giving one star and
a less than polite complaint triggering a another follower
to jump to the restaurant's defense. Pegasus Ventures defused
by defending the negative reviewer's as helpful to improving
service while and asking our loyal defender if she wouldn't
reconsider her words. Delight ensued as the edited review
picked up 3 stars with a note saying the reviewer planned
to return. The defender kindly deleted her tough response.
Pegasus Ventures finds setting the tone for the community
with an active, prompt and positive presence prevents the
negative taking hold on any social media platform. A Facebook
page enjoying customer pictures of their kids when they
“check in” or pictures of what they ate along with fun posts
from the business makes gives little space to angry people
looking for someone to take it out on.
So manage your mob with joy! Most interactions online
truly follow the experience of customers who visit your
business. They are great people and they share this online
with you, their friends and all of your followers.
Pegasus Ventures Copyright holder: Pegasus Ventures on